Production Line Asset Management System - iServo

To provide iServo with a comprehensive digital solution for managing and maintaining client assets efficiently, reducing downtime, and ensuring seamless operation of production lines across various client sites.

Background

iServo, a leading asset management company, is responsible for ensuring the continuous operation of production lines for numerous clients, such as Domino's Pizza's dough production lines. The company faced challenges in tracking the status and locations of various assets, managing asset maintenance, and responding swiftly to asset failures. They needed a robust system to streamline these processes, reduce operational downtime, and enhance their service efficiency.

The primary challenges faced by iServo were:

• Complex Asset Tracking: Difficulty in managing a diverse range of assets, such as motors and production line equipment, across multiple client sites.
• Efficient Response to Asset Failures: Delays in responding to asset failures, leading to increased downtime and disruption of client operations.
• Systematic Asset Maintenance: Lack of a structured approach for updating and maintaining asset records, potentially affecting compliance and operational efficiency.

What we did

The iServo Asset Management System was developed to address these challenges by offering a range of features tailored to the specific needs of asset management:

• Client and Site Management: Enables iServo to add and manage multiple clients and their respective sites efficiently.
• Asset Types and Descriptions: Allows the creation of detailed asset types with descriptions (e.g., type: motor, description: 1000 rpm, 60db) to ensure accurate asset records.
• Asset Tracking: Manages assets by type, status, and location, providing a clear and comprehensive overview.
• Maintenance and Failure Management: Facilitates the updating of asset statuses in case of failures, notifies relevant staff, and tracks the repair or replacement process.
• Search and Replacement: Features a robust search function to quickly identify compatible replacement assets and their storage locations.

Technology Stack:

• Symfony: Chosen for its powerful and scalable framework, ideal for building complex and high-performing web applications.
• Symfony UX: Enhances user experience with modern front-end tools, ensuring an intuitive and responsive interface.
• MySQL: Provides reliable and efficient database management for handling large datasets.
• Docker: Utilised for containerization, ensuring consistent development and production environments.
• AWS: Offers scalable and secure cloud infrastructure, supporting the system's performance and growth.

Development Process:

• Requirement Analysis: In-depth discussions with iServo to understand their specific needs and challenges.
• Design and Prototyping: Creation of a prototype to demonstrate core features and gather client feedback.
• Agile Development: Iterative development approach, allowing continuous client involvement and incremental feature enhancements.
• Testing and Deployment: Rigorous testing to ensure reliability and performance, followed by deployment on AWS.

Result

Operational Efficiency:

• Reduced Downtime: The streamlined process for managing asset failures and replacements has led to a noticeable reduction in operational downtime for iServo’s clients.
• Enhanced Productivity: The system’s intuitive interface and comprehensive features have improved staff productivity and efficiency in managing assets.

Client Satisfaction:

• Positive Feedback: iServo has reported high satisfaction with the system’s performance and the significant improvements in asset management processes.
• High Adoption Rate: The system has seen a high adoption rate among iServo staff, indicating its ease of use and effectiveness.

Scalability and Flexibility:

• Scalable Solution: Built on AWS, the system can scale seamlessly with iServo’s growing needs and expanding client base.
• Future Enhancements: The system’s flexible architecture allows for easy integration of additional features and enhancements based on future requirements.