32Red - The Self-Exclusion Application by RedFire

Responsible Gambling: The Self-Exclusion Application by RedFire

Background

At RedFire, we pride ourselves on developing cutting-edge, tailored solutions that meet the unique demands of the gambling and gaming industry. One of our standout projects was the creation of a Self-Exclusion application for 32Red, an initiative aimed at fostering responsible gambling practices while ensuring compliance with industry regulations.

Meeting the Regulatory Mandate

As the gambling industry continues to grow, so does the responsibility to safeguard customers and ensure their well-being. A cornerstone of this responsibility is offering a robust Self-Exclusion solution, a requirement for all gambling and gaming companies under regulatory guidelines. RedFire partnered with 32Red to deliver an application that allows customers to register for self-exclusion across all their platforms with ease and efficiency.

What we did

 

Seamless Integration with Enterprise Systems

To provide a seamless user experience for 32Red employees, the system was designed to integrate with their existing infrastructure. Staff members could log in using their Windows Domain credentials, thanks to the implementation of LDAP for authentication. This approach not only streamlined access but also ensured the highest levels of security and accountability.

Advanced Customer Data Management

The application interfaced with multiple APIs, including Microgaming and Orbis, to manage customer data effectively. These integrations enabled real-time lookups and updates, ensuring that self-exclusion requests were processed accurately and promptly. Whether updating records or verifying customer details, the system provided unparalleled reliability and speed.

Customised Access for Sensitive Data

Data privacy and security were paramount in this project. While the marketing team required access to specific data points for analysis and reporting, we implemented tiered levels of authorisation. This ensured that sensitive customer information remained protected while allowing the marketing team to gain valuable insights within their access limits.

Powered by Modern Technology

The application was built using Symfony's API Platform, a robust and flexible framework that ensured scalability and performance. To enhance deployment efficiency and maintain control, the system was containerised using Docker and hosted securely within the 32Red network.

Result

RedFire's success with 32Red demonstrates our expertise in delivering bespoke software solutions that:

• Ensure compliance: Our applications are designed to meet regulatory requirements without compromising functionality.

• Prioritise security: We implement state-of-the-art authentication and authorisation protocols to protect sensitive data.

• Integrate seamlessly: Our solutions align with your existing systems, minimising disruption and maximising efficiency.

• Foster innovation: We leverage modern technologies like Symfony and Docker to deliver scalable, future-proof applications.

Partner with Us for Responsible Gambling Solutions

At RedFire, we are committed to supporting the gambling and gaming industry in promoting responsible gambling. Our Self-Exclusion application for 32Red is just one example of how we combine technical expertise with industry insight to deliver impactful results.

If you're looking for a reliable partner to develop custom software solutions tailored to your organisation's needs, get in touch with us today. Together, we can create a safer, more responsible gaming environment for all.